Trained for all situations
It’s essential that our customer care handlers stay calm and collected, so they can assess the situation and get an engineer out as soon as possible.
Calm & collected
When callers are worried or distressed, our customer care handlers are there to reassure and get things resolved as quickly and safely as they can.
We’re committed to becoming a dementia friendly utility, which means our staff have had special training in how to help people who are living with dementia.
Dementia friends
Our customer care handlers at work
Keep the energy flowing
Right now, there is a customer care handler just like Kelly helping our customers stay safe. We’re here for you 24/7, so help spread the word by sharing the video on Facebook and Twitter.
Weathering the storm together
Life can be unpredictable - and when it is, you need a service you can trust.
When the UK was hit by the infamous Beast from the East in March 2018, our team rallied together to help customers across the country cope with the plummeting temperatures and snow.
Whatever the elements throw at us, we’ll be there to help our customers through it - one call at a time.
Keeping the energy flowing
We're committed to providing a great sense of community while keeping our customers safe. Take a look at our customer care team, office & environment.
When there’s a gas emergency, we’re only a phone call away.
With Cadent, you’re in safe hands.
Trained for every situation
Your Gas Network
All of our customer care handlers have had extensive training that allows them to put safety first, every time. We deal with people from all walks of life on a daily basis, and do everything we can to keep our customers safe.
Trained for every situation
We care about our customers
Available 24/7, 365 days a year, our customer care handlers are on hand in an emergency. From gas leaks both indoors and out, and even potential carbon monoxide leaks, we help thousands of people every day stay safe.
Meet our customer care handlers
Just like any other emergency service, the team work around the clock to make sure that when there’s an incident, it’s dealt with calmly, quickly and safely.
Prepared under pressure
Always on call
On Thursday 1 March, as the UK was hit by the extreme weather, we took more than 40,000 calls in our customer contact centre. To put this in perspective, our busiest day in the whole of the previous year was around 8,500 calls.
Prepared under pressure
Watch the video